Shipping policy

This Shipping Policy outlines how MCN Router INC (“we,” “us,” or “our”) handles order preparation, packaging, shipment, tracking, and delivery for purchases made through our website.

Shipping Area

At this time, we ship orders to addresses within the United States only.

Orders placed for destinations outside our available delivery area may not be accepted at checkout.

If an order for an unsupported destination is accepted because of a system or processing issue, we may contact the customer, cancel the affected order, and return the payment to the original payment method.

Products

MCN Router INC is an online retail business offering children’s wooden toys, imaginative play sets, and learning-focused play products.

Our selection may include:

Wooden learning and activity toys
Puzzles, matching games, and shape-based toys
Stacking, sorting, counting, and early-learning sets
Pretend-play kitchens, markets, shops, and role-play accessories
Wooden cars, trains, and transportation-themed toys
Dollhouses, miniature play scenes, and small-world sets
Wooden animals, characters, and play figures
Building blocks and construction-based toys
Open-ended activity and creative play products
Related wooden toy accessories and play pieces

Because products differ in size, weight, materials, piece count, recommended age range, and construction, packaging and shipping methods may vary from one order to another.

Shipping Carriers

We work with recognized shipping carriers and qualified domestic logistics providers, which may include:

USPS
UPS
FedEx
Other appropriate U.S. delivery partners

The carrier used for a particular shipment may be selected based on the destination, package dimensions, total weight, product structure, shipping method, fulfillment location, and carrier availability.

For orders containing multiple products, we may ship items separately when doing so helps protect the products or improves fulfillment efficiency.

Separate packages from the same order may therefore be delivered on different dates.

Order Processing Time

Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday and do not include U.S. public holidays.

Our order preparation process may involve:

Confirming payment
Checking inventory availability
Verifying the selected product or variant
Confirming quantities
Inspecting products before packing
Preparing protective packaging
Creating shipping documentation and labels

Processing may take longer during public holidays, promotional periods, seasonal sales, unusually high order volumes, inventory checks, new-product launches, or when an order requires additional inspection or packaging.

Processing time does not include the carrier’s transportation time.

Product Packaging

We package wooden toys according to the size, weight, structure, number of components, and handling needs of each product.

Depending on the item, packaging may include:

Protective wrapping
Shipping cartons
Protective inserts
Cushioning materials
Internal separators
Component bags or inner packaging
Additional protective materials where appropriate

Multi-piece playsets, detachable accessories, and smaller components may be secured separately inside the package to help reduce movement while in transit.

Larger toys and multi-part playsets may require oversized cartons, reinforced protection, corner cushioning, separately packed components, or more than one shipping box.

We recommend keeping the original packaging until the delivered order has been checked and all expected pieces and accessories have been confirmed.

Product Safety and Handling

Before a child uses any product, please review the product page, packaging, labels, and any instructions included with the item.

Some toys may contain detachable pieces, small components, or parts intended for particular age groups.

Customers should:

Follow the age guidance provided for the product
Read any assembly or use instructions
Inspect the product and included parts before use
Keep packaging materials away from children where appropriate
Discontinue use if damage develops that may affect safe use

If an item arrives damaged, incomplete, or appears unsuitable for use, please contact us before the product is used further.

Where product-specific safety instructions are provided, those instructions take priority over the general information contained in this Shipping Policy.

Estimated Delivery Time

Available shipping services and estimated delivery windows are shown at checkout when applicable.

Delivery timing may vary depending on:

Destination
Shipping service selected
Product dimensions and weight
Carrier network conditions
Fulfillment location

Delivery dates and transit times are estimates only and are not guaranteed unless we specifically state otherwise.

Delays may occur because of severe weather, carrier interruptions, public holidays, peak shipping seasons, transportation disruptions, incomplete delivery information, access restrictions, unusually high parcel volumes, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are calculated during checkout and may be based on factors such as:

Shipping destination
Package weight
Package dimensions
Product size
Number of parcels
Selected delivery service

Any applicable taxes are displayed separately at checkout where required.

Free Shipping

Free standard shipping is available on qualifying U.S. orders of $68.00 or more.

The merchandise subtotal must remain at or above $68.00 after discounts, promotional codes, credits, or other reductions are applied.

Free shipping applies only to eligible standard-delivery orders.

Certain oversized, unusually heavy, large-format, or special-handling wooden toys and playsets may not qualify for free standard shipping when additional carrier charges are required.

Any additional shipping or handling charge will be shown before checkout is completed.

Oversized and Multi-Package Orders

Some dollhouses, role-play sets, activity centers, larger wooden toys, or multi-part playsets may exceed standard parcel dimensions or weight limits.

These items may:

Require reinforced or specialized packaging
Ship separately from smaller products
Arrive in more than one package
Use a different carrier from other items in the same order
Require additional handling

When an order is shipped in multiple packages, separate shipping confirmation emails or tracking numbers may be provided.

Individual packages may arrive on different dates.

Order Tracking

After an order has shipped, we will send a shipping confirmation email with tracking information when tracking is available.

Tracking activity may not appear immediately after a shipping label is created, as the carrier may need additional time to scan and update the shipment.

If an order is divided into multiple parcels, each parcel may have its own tracking number.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please make sure the delivery information includes:

Full recipient name
Street address
Apartment, suite, or unit number where applicable
City
State
ZIP code
Valid telephone number when required by the carrier

Please review the address carefully before submitting the order.

MCN Router INC is not responsible for delays, failed deliveries, returned parcels, or extra charges resulting from incorrect or incomplete shipping details supplied by the customer, except where applicable law provides otherwise.

Address Changes

If you discover an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment has begun.

After a package has been transferred to the carrier, we may no longer be able to modify the destination.

Carrier rerouting services, when available, may involve additional charges.

Order Changes and Cancellations

Please contact us promptly if you need to request a change or cancellation.

Depending on the stage of fulfillment, we may be able to assist with requests involving:

Shipping address
Product quantity
Product variant
Product selection
Order cancellation

Changes cannot be guaranteed once an order is being packed or has entered the shipping process.

Once an order has shipped, it generally cannot be canceled.

Returns requested after delivery are handled under our Refund & Return Policy and applicable law.

Damaged Packages or Products

Please inspect both the package and the product soon after delivery.

If an item arrives damaged, contact us as soon as reasonably possible and provide:

Order number
Description of the problem
Photos of the outside of the shipping package
Photos of the internal packaging
Clear photos showing the damaged product

For multi-piece toys, please identify the specific damaged piece or component whenever possible.

Keep the original packaging and affected item until our review is complete.

Depending on the circumstances, an appropriate resolution may include:

Product replacement
Replacement of an individual component when available
Partial refund
Full refund
Another reasonable solution consistent with applicable law and our Refund & Return Policy

Lost or Significantly Delayed Packages

If tracking shows no meaningful movement for an extended period or a shipment appears to be lost, please contact us with:

Order number
Tracking number

We may contact the carrier or logistics provider to request additional shipment information.

Carrier investigations and claims may require additional processing time.

After reviewing the available information, we will provide an appropriate resolution in accordance with our policies and applicable law.

Missing Items, Parts, or Accessories

Orders containing more than one product may be delivered in separate packages.

Before reporting an item or component as missing, please:

Review all shipping confirmation emails
Check every tracking number provided
Confirm whether all expected parcels have arrived
Inspect both the outer carton and inner packaging carefully
Review any included parts list or product information

For wooden toys that include multiple figures, accessories, blocks, hardware, or detachable pieces, please check the complete contents before discarding packaging.

If something is still missing, contact us and provide:

Order number
Product name
Description of the missing item or component
Photos of the received product and packaging where applicable

Delivery Inspection

Customers should inspect their order promptly after delivery.

Please check that:

The correct product was delivered
The correct quantity and selected variant were received
All expected parts, accessories, and components are present
There is no obvious shipping damage
Moving, detachable, or assembled parts appear intact
Any included instructions are reviewed before assembly or use

If assembly is required, an adult should review and follow the included instructions before the product is used.

Please contact us promptly if you receive an incorrect item or notice damage, missing components, or another material issue.

Refused or Undeliverable Packages

A shipment may be returned to us when:

The address is incorrect or incomplete
The carrier cannot access the delivery location
Delivery attempts are unsuccessful
The recipient refuses the shipment
The package remains unclaimed

If an order is returned as undeliverable, we may contact the customer to discuss reshipment or other available options.

Where permitted by law, additional reshipping fees, return transportation costs, address-correction charges, or carrier fees resulting from incorrect delivery information or refused delivery may be the customer’s responsibility.

Failed Delivery Attempts

Depending on the carrier and location, additional delivery attempts or alternative options may be offered, such as:

Pickup at a local carrier location
Rescheduling delivery
Alternative delivery arrangements

Customers are responsible for following any carrier instructions required to complete delivery.

A parcel may be returned to us if it is not collected or accepted within the carrier’s permitted timeframe.

Risk of Loss

Risk of loss or damage is handled in accordance with applicable law.

If a parcel is lost, damaged, or materially delayed while in transit, we will make reasonable efforts to assist with the carrier review and determine an appropriate solution.

Product Availability

Products displayed on our website remain subject to availability.

Occasionally, an item may become unavailable after an order has been placed.

If we cannot fulfill all or part of an order, we may:

Contact the customer to discuss available options
Ship available products separately where appropriate
Cancel an unavailable item
Refund the unavailable item to the original payment method

We will not replace an ordered item with a materially different product without the customer’s approval.

Split Shipments

Orders containing multiple wooden toys or playsets may be fulfilled from different inventory locations or may require different protective packaging methods.

For that reason, we may divide an order into more than one shipment when appropriate.

Customers will not normally be charged additional standard shipping fees solely because we choose to split an order after checkout.

Any special, oversized, or product-specific shipping charge will be disclosed before checkout is completed.

Changes to This Shipping Policy

We may revise this Shipping Policy from time to time to reflect changes in:

Product selection
Shipping carriers
Fulfillment procedures
Delivery services
Business operations
Applicable legal requirements

The current version will be posted on our website with an updated “Last Updated” date.

Contact Information

For questions about shipping, order preparation, tracking, delivery, damaged products, or missing parts, please contact:

MCN Router INC – Customer Support
Email: info@mcnrouter.com
Phone: +1 (720) 989-8105
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States