Refund policy

We want you to feel confident when shopping with MCN Router INC.

This Refund & Return Policy explains how we handle returns, refunds, replacements, damaged items, missing parts, and other order-related concerns.

Scope

This Policy applies to eligible products purchased directly through our website and delivered within the United States.

Products purchased through third-party marketplaces or other retailers are subject to the return policy of the original seller.

MCN Router INC offers a selection of children’s wooden toys, imaginative play sets, and learning-focused play products, including:

Wooden educational and activity toys
Puzzles and matching toys
Stacking, sorting, and counting sets
Pretend-play kitchens, shops, and role-play sets
Wooden vehicles and transportation toys
Dollhouses and small-world playsets
Wooden animals and character figures
Building and construction toys
Open-ended creative play products
Related play accessories

Return requirements may vary depending on the product type, condition, number of pieces, and whether the product has been assembled or used.

Return Window

Eligible products may be returned within 30 calendar days from the date the order is marked as delivered.

Return requests made after the 30-day period may not be accepted unless otherwise required by applicable law.

A return request must also meet the conditions described in this Policy.

Return Eligibility

To qualify for a return, products should generally be:

In substantially original condition
Unused beyond reasonable inspection
Clean and free from customer-caused damage
Complete with original parts and accessories
Returned with original packaging where reasonably available
Accompanied by valid proof of purchase
Approved by our Customer Support team before return shipment

Items that are incomplete, materially altered, or damaged by the customer may not qualify for a full refund.

Wooden Toys and Playsets

Wooden products should be returned with all original pieces, accessories, and hardware.

Normal variations in natural wood, including differences in grain, tone, texture, or surface appearance, are not generally considered defects when they do not affect normal use.

For products containing multiple pieces, please make sure all components are included before returning the item.

Assembled Products

Certain dollhouses, play kitchens, activity centers, and larger wooden toys may require assembly.

Assembled items may still qualify for return depending on their condition.

However, damage caused by incorrect assembly, drilling, cutting, gluing, painting, modification, or improper installation may affect refund eligibility.

All original hardware and components should be returned with the product.

How to Request a Return

Please contact us before returning any product.

Do not send returns directly to our company address unless our Customer Support team specifically instructs you to do so.

Contact:

Email: info@mcnrouter.com
Phone: +1 (720) 989-8105

Please provide:

Your name
Order number
Product name
Reason for return
Brief description of the issue
Photos where applicable

Once the request is reviewed, we will provide return instructions and the appropriate return address if the return is approved.

Unauthorized returns or products sent to an incorrect address may be delayed or refused.

Return Shipping Costs

If a return is caused by a confirmed issue on our part, such as:

Incorrect product received
Confirmed defect
Shipping damage
Missing included component
Materially incorrect product

we may provide a prepaid return label, replacement, refund, or another appropriate solution.

For returns based on personal preference, including change of mind, ordering the wrong product, or selecting the wrong option, the customer is generally responsible for return shipping costs.

Original shipping and expedited delivery charges are normally non-refundable for change-of-mind returns.

We recommend using a trackable shipping method for customer-arranged returns.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us promptly, preferably within 7 calendar days of delivery.

Please provide:

Order number
Product name
Description of the issue
Clear product photos
Photos of damaged areas
Packaging photos where appropriate

Please keep the product and packaging until the issue has been reviewed.

Depending on the situation, we may offer:

Replacement parts
Replacement product
Partial refund
Full refund
Another appropriate resolution

Missing Parts

Some wooden toys and playsets contain multiple pieces or accessories.

Before reporting a missing part, please check:

All packaging materials
Inner cartons and inserts
Parts lists
Assembly instructions
All tracking numbers if the order was shipped separately

If a part is still missing, contact us with your order number, product name, and details of the missing component.

Where practical, we may send the missing part instead of requiring the entire product to be returned.

Products Shipped Separately

Large toys or multi-part playsets may be delivered in more than one package.

Different packages from the same order may arrive on separate dates.

Please review all tracking information before reporting a complete order as missing.

Product Safety Issues

If a product arrives with damage that could affect safe use, please stop using it and contact us.

Examples may include:

Broken wooden pieces
Sharp damaged edges
Cracked structural parts
Loose components
Missing essential hardware

We may request photos or additional information before determining the appropriate solution.

Incorrect Product or Variant

If you receive an item materially different from what you ordered, please contact us promptly.

Please provide your order number, details of the product ordered and received, and clear photos where applicable.

If the error is confirmed, we will provide an appropriate resolution.

Customized Products

Customized, personalized, engraved, or made-to-order products may not be eligible for change-of-mind returns once production has begun.

This does not affect rights relating to damaged, defective, or incorrect products.

Any applicable restrictions will be disclosed before purchase.

Final Sale Items

Products clearly marked Final Sale or Non-returnable may not be eligible for standard returns where permitted by law.

This does not limit applicable rights for products that arrive damaged, defective, or materially different from the order.

Return Inspection

Approved returns may be inspected after arrival.

We may verify:

Product condition
Included components
Accessories and hardware
Evidence of customer-caused damage
Whether the returned item matches the approved return request

We will notify you after the review is completed.

A refund may be reduced or declined where permitted by law if the product does not meet the applicable return conditions.

Refund Process

Approved refunds are issued to the original payment method.

Eligible refunds generally include the approved product price and applicable taxes.

Original shipping fees are normally not refunded for change-of-mind returns.

After a refund is processed, please allow approximately 7–14 business days for the funds to appear in your account.

Actual processing time depends on your bank, card issuer, or payment provider.

Refunds normally cannot be sent to a different payment method or another person.

Partial Refunds

Where permitted by law, a partial refund may apply if the returned product has lost value because of:

Missing parts
Missing accessories or hardware
Customer-caused damage
Assembly damage
Modification
Excessive handling

Any applicable deduction will be explained after inspection.

Exchanges

We generally do not offer traditional direct exchanges.

If you would like a different product or variant, you may return the eligible original item and place a new order through our website.

Replacement products provided because of damage, defects, missing items, or fulfillment errors are handled separately.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before fulfillment begins.

Cancellation may not be possible once the order has entered processing, packing, or shipment.

Orders that have already shipped are normally handled through the standard return process.

Gift Orders

Refunds for gift purchases are generally issued to the original payment method used by the purchaser.

We are normally unable to issue refunds directly to a gift recipient who did not make the original payment.

Return Abuse and Fraud

We reserve the right, where permitted by law, to reject fraudulent or abusive return requests.

Examples may include altered purchase records, returning a different product, intentional damage, false missing-item claims, or repeated misuse of the return process.

This does not affect consumer rights that cannot legally be limited.

Consumer Rights

This Policy operates in addition to applicable consumer protection laws.

Nothing in this Policy is intended to limit any legal rights or remedies that cannot lawfully be excluded.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, fulfillment arrangements, return procedures, business operations, or applicable requirements.

The current version will be published on our website.

Contact Information

For questions about returns, refunds, damaged products, missing parts, or order issues, please contact:

MCN Router INC – Customer Support
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Email: info@mcnrouter.com
Phone: +1 (720) 989-8105